Last updated: 3 November 2026
Who we are
This policy applies to Axis Aged Care Pty Ltd (ABN 37 701 503 602), trading as Axis Aged Care ("we", "us" and "our"). We are working towards registration as an aged care provider, with planned services in Sydney and Canberra. Services are not yet open for bookings. This policy currently covers enquiries, website use, recruitment and preparations for future services.
We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and applicable ACT and NSW health records laws. We will update this policy as our services and information-handling arrangements develop.
What we collect
We collect information reasonably needed for our activities. This may include your name, contact details, enquiry and communication preferences; details of a family member, carer, advocate or authorised representative you ask us to involve; feedback and complaint records; and, for job applicants, employment history, qualifications, references and relevant screening information.
If needed to discuss future support, we may collect information about your preferences and care needs. Health information is sensitive information: we seek consent unless collection is otherwise permitted or required by law. Please do not send medical records, identity documents or detailed health information in an initial email.
How we collect information
We generally collect information directly from you by telephone, email or in conversation. With your consent or other lawful authority, we may receive information from your chosen representative or a professional involved in your care. You may ask general questions anonymously or use a pseudonym where practical. If you do not provide information we reasonably need, we may be unable to respond fully or progress your enquiry.
How we use information
We use information to respond to enquiries, understand preferences, communicate about our plans, handle feedback and complaints, recruit staff and meet applicable legal obligations. If services become available, we will explain any additional collection needed for assessment, care planning, service delivery or payment before proceeding. We do not sell personal information. We will obtain consent where required before sending marketing communications and provide a way to opt out.
Who we share information with
We may share relevant information with people you authorise, professionals involved in your enquiry, and service providers supporting our business, such as website hosting, email and IT providers. Access is limited to what is needed for the relevant purpose. We may also disclose information where required or permitted by law, including to regulators or to address a serious threat to safety.
Technology providers may process or store information outside Australia, including in the United States. Where overseas disclosure occurs, we take reasonable steps required by applicable privacy law to protect the information. Contact our Privacy Officer for information about the providers and overseas locations relevant to your enquiry.
Keeping information safe
We take reasonable steps to protect information from loss, misuse, interference and unauthorised access, alteration or disclosure, including access controls and confidentiality requirements. We retain information for as long as needed for its purpose or to meet legal recordkeeping obligations, then securely destroy or de-identify it where permitted. No internet transmission can be guaranteed completely secure.
Our website
This website provides information and telephone and email links. It does not currently offer online care bookings, enquiry forms or live chat. Hosting services may process technical information such as IP addresses, browser details, requested pages and security logs to operate and protect the website. We have not added advertising trackers or analytics scripts to this website. Any essential hosting cookies or similar technologies are managed by the hosting service.
Accessing or correcting your information
Contact our Privacy Officer to request access to information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. We may need to verify your identity or your authority to act for another person. There is no charge to make a request or to correct information. We aim to respond within 30 days; if more time is needed, we will explain why and keep you informed. If access or correction is refused where the law allows, we will give written reasons and explain your complaint options.
Data breaches
We will assess suspected data breaches and take steps to contain them. Where an eligible data breach is likely to result in serious harm, we will notify affected people and the Office of the Australian Information Commissioner as required by law.
Privacy concerns and complaints
Please contact our Privacy Officer if you are concerned about how we handle your information. Explain what happened and the outcome you are seeking. We will acknowledge your complaint, investigate and aim to provide a response within 30 days. We will keep you informed if further time is required.
If you are not satisfied with our response, or have not received a response within 30 days, you can contact the Office of the Australian Information Commissioner. For health privacy concerns, you can also contact the ACT Human Rights Commission or the Information and Privacy Commission NSW, as relevant.
Contact our Privacy Officer
Axis Aged Care Pty Ltd · ABN 37 701 503 602
Telephone: 1800 365 888 (ask for the Privacy Officer)
Email: admin@axisagedcare.com.au
You can ask us for a copy of this policy in an accessible format or discuss communication assistance. We will publish updates on this page.